Privacy Policy
At MerxoDev Solutions, your privacy and intellectual property are treated with the highest level of confidentiality. Here is an honest, straightforward explanation of how your data is protected.
100% Client Code Ownership
You retain full rights and ownership of your bespoke software, source code, and design assets.
Zero Data Selling
We never sell, broker, or monetize your contact information, analytics, or project data.
Bank-Grade Encryption
All project data, credentials, and API tokens are handled with strict TLS 1.3 encryption and access controls.
Mutual NDA Ready
We sign comprehensive Non-Disclosure Agreements prior to accessing sensitive repositories and databases.
Introduction & Scope
Welcome to MerxoDev Solutions("we", "our", or "us"). We operate as a premier software development and digital solutions agency headquartered in Rangpur, Bangladesh, serving global businesses across SaaS, E-Commerce, Mobile Applications, and Cloud Systems.
This Privacy Policy details how we collect, store, process, and protect your personal information, client project assets, source code repositories, and credentials when you use our website (merxodevsolutions.pro.bd) or engage us for custom engineering contracts.
Information We Collect
We only collect data that is strictly required to execute our professional engineering and advisory contracts:
- Direct Contact Details: Name, professional email address, phone/WhatsApp number, company name, and physical location provided via our inquiry and discovery booking forms.
- Project Technical Specifications: Product requirements documents, Figma design files, architectural schematics, database schemas, and feature wishlists shared for quoting and scoping.
- Staging Credentials & API Keys: Sandbox credentials, third-party webhook tokens (Stripe, Cloudinary, AWS), and development server access explicitly granted by clients for integration work.
- Device & Technical Telemetry: Anonymized IP addresses, browser types, referrer URLs, and operating systems collected via privacy-focused analytics to improve site load speed.
How We Use Your Data
We process collected data exclusively for lawful business and engineering purposes:
Contract Delivery
Designing, writing code, testing, and deploying custom applications agreed in your statement of work.
Milestone Communication
Sending sprint updates, demo links, staging deployments, and invoicing notifications.
Quality & Bug Resolution
Diagnosing system errors and ensuring compliance with performance SLAs and uptime goals.
Legal & Tax Records
Maintaining accounting, tax compliance, and mutual contract execution proof.
Client IP & Code Privacy
As an engineering agency, we recognize that your software architecture and business logic are your most valuable intellectual assets:
Full Intellectual Property Transfer
Upon completion of project milestone payments, all bespoke source code, database architectures, graphics, and documentation belong 100% exclusively to the client. We make no claims on your IP.
No Public Exposure Without Consent
We never publish your project in our case studies, portfolio, or social channels without your explicit written approval. For white-label contracts, confidentiality is permanently maintained.
Subprocessors & Cloud Vendors
We work only with globally certified, SOC-2 and ISO 27001 compliant cloud infrastructure providers:
Security Standards
We deploy defensive security practices throughout our development lifecycle:
• Transport Security: 100% of traffic is encrypted in transit using modern TLS 1.3 encryption certificates.
• Role-Based Access: Only engineers actively assigned to your contract can access staging repositories.
• Environment Isolation: Development and production database environments are strictly separated.
• Automated Vulnerability Scanning: Dependencies are regularly audited for security advisories.
Your Rights (GDPR & Global)
No matter where your business is based, you have guaranteed control over your data:
- Right to Access: Request a complete export of all personal details and records we hold about you.
- Right to Erasure (Be Forgotten): Request permanent deletion of your inquiry data and project communication records.
- Right to Rectification: Ask us to amend any inaccurate or outdated contact information promptly.
Data Retention & Deletion
Upon final project delivery and termination of maintenance warranties, clients may request a full archival or purge of repository access, design assets, and shared sandbox credentials.
Standard tax and contractual invoicing records are retained for a period required by applicable corporate laws (typically 3 to 5 years).
Contact & Privacy Officer
If you have inquiries regarding our data processing, wish to request an NDA, or need to exercise your GDPR rights, contact our leadership team directly:
Entity: MerxoDev Solutions
Email: merxodevsolutions@gmail.com
Headquarters: Rangpur, Bangladesh
Response SLA: Inquiries are addressed within 24–48 business hours.